IT support / Microsoft 365 / Workplace projects

Based in London / Remote support across the UK

IT help for your business.
Without the hassle.

Computer problems, business email or new laptops? Our London-based IT business provides practical Windows, Mac and Microsoft 365 support. We explain the options in plain English and agree the work before we start.

Tell us what you need Explore our services

Your IT. Our responsibility.

Clear advice.
Practical help.

A clear point of contact, from your first enquiry to handover.
People first Business focused Delivery driven
BOOKED SUPPORT / FIXED SCOPE PROJECTS / UK BUSINESSES Evening and Saturday appointments by arrangement.

01 / Our services

What do you
need help with?

Get help with an IT problem, set up your business email and files, or plan a bigger change. Choose a service to see what we can do and how it works.

01 / Keep work moving

Business IT
Support

A laptop that will not behave, an email issue or a new starter who needs setting up. Get help through a booked remote session or an agreed on-site visit.

  • Windows, Mac and Microsoft 365 troubleshooting
  • New starters, laptops and mobile devices
  • Printers and executive support
  • Business IT health checks and audits
Support built around youRemote and on-site appointments
One-off help or an agreed support arrangement
Ask for IT help ↗ Explore this service ↗

02 / Build a better foundation

Microsoft 365
Setup & Migrations

Set up email using your business domain, move mailboxes or get your team working with Microsoft 365. We plan the change and check access before handing over.

  • New tenant, domain and business email setup
  • MFA and email authentication configuration
  • Email and OneDrive migrations, scoped separately
A setup that fits your businessScope agreed around your users and systems
Migration requirements assessed before quoting
Discuss Microsoft 365 ↗ Explore this service ↗

03 / Deliver the change

Workplace
IT Projects

Replacing laptops, moving office or rolling out device management? Get help planning the work, coordinating suppliers and keeping everyone informed.

  • Laptop refreshes and asset lifecycle work
  • Intune, Autopilot and device deployments
  • Office moves, vendors and stakeholder coordination
The right plan for your projectDefined deliverables and a clear handover
Project or day-based engagements by agreement
Talk about a project ↗ Explore this service ↗

Understand your IT before the next change

Business IT Health Checks & Audits

Not sure what needs attention? Get a scoped review of your devices, Microsoft 365 and everyday IT processes, with a written report and prioritised recommendations.

Explore health checks ↗

Preparing for an assessment?

Cyber Essentials Readiness & Remediation

Get your Microsoft 365, Intune, MFA and patching ready for Cyber Essentials. An independent Certification Body carries out the assessment; we do the readiness and remediation work.

Explore Cyber Essentials readiness ↗

London-based help, booked around you.

Evening and Saturday appointments by arrangement. Daytime delivery and Sunday project windows are agreed separately. No standard emergency or 24-hour cover.

Know what is included.

Always in your written proposal

  • The agreed work and deliverables
  • Price, booking and payment terms
  • Stated exclusions and handover notes

Quoted separately

  • Hardware and licences
  • Migration tools
  • Travel

Only if expressly agreed

  • Continuous monitoring
  • Emergency or 24-hour cover
  • Backup management

How we work ↓

Sound familiar?

Everyday problems.
A useful next step.

These are examples of work we can assess, not promises of an instant fix. Tell us what is happening and we will agree the right approach.

Computers and access

“My laptop is slow or I cannot sign in.”

We investigate the symptoms, explain what we find and discuss the next steps. If hardware repair or another supplier is needed, we will make that clear.

See how support works ↗

Business email

“We need email using our company name.”

We can assess your domain and Microsoft 365 setup, configure the agreed accounts and check email access. Moving existing mail is planned separately.

Explore business email setup ↗

New starters

“Someone starts next week and needs a laptop.”

We agree the device, apps and access needed, then help prepare and test the setup. Hardware and software licences are identified separately.

Get help with a new starter ↗

Office changes

“We are moving office or replacing our laptops.”

We help map the tasks, equipment, suppliers and dates so you know what needs doing. On-site work and specialist dependencies are agreed in the plan.

Discuss the change ↗

Based in London, with on-site work agreed by location and availability. Remote appointments are available to UK businesses where the device and connection support them.

02 / Working together

The right help.
A clear quote.

Tell us what is happening and what you want to achieve. We will explain the options, what is included and what it will cost before you decide.

How your quotation is built.

Support is quoted by time or an agreed task; prepaid support by a defined allocation of hours; and projects by scope, milestones or delivery days. We consider users and devices, complexity, access, location and timing. Your written proposal confirms the price, payment schedule, any applicable VAT and separately identified hardware, licence, migration tool or travel costs.

There is no automatic commitment to ongoing support. Any recurring arrangement has its own agreed scope and availability.

01 / DISCUSS

Tell us what you need.

Share the issue or desired outcome, your users and devices, and your preferred timing. We assess the requirement and the right delivery approach.

02 / AGREE

Review a clear proposal.

Receive the scope, deliverables, price and payment terms in writing. Any hardware, licences, migration tools or travel costs are identified separately.

03 / BOOK

Plan the delivery.

Once the proposal is accepted and the payment terms are agreed, we confirm the appointment or project dates. Extra work is approved before proceeding.

Request a tailored quote ↗ Ask a question ↗

One-off support, prepaid hours and scoped projects are available. Availability, payment terms and any applicable VAT are confirmed in your proposal. No standard emergency or 24-hour cover.

Before you book

How do you charge?

Depending on the work, we quote by time, an agreed task, a bank of support hours, project milestones or delivery days. You receive the scope, price, payment terms and any separate costs in writing before committing.

What happens after we accept a quote?

We confirm payment and dates, agree your business contact and authorised access, and prepare for delivery. The agreed work is then checked and handed over with relevant notes and next steps.

Can you support us during the working day?

Daytime work is available only when agreed in advance. Regular support is offered through booked evening and Saturday appointments. If your business needs continuous daytime helpdesk cover, we will discuss whether the arrangement is suitable before you commit.

How quickly will I hear back?

We aim to acknowledge enquiries within 48 hours, counting working days only (Monday to Friday, excluding UK bank holidays). This is an acknowledgement target, not a guaranteed resolution time. Appointment availability is confirmed when booking.

What happens if the work is bigger than expected?

We explain the options and agree any extra work and cost before proceeding. Migrations and complex deployments are scoped before a fixed quotation is issued.

Can we book ongoing support?

Yes. Discuss prepaid remote support hours or an ongoing arrangement with a defined scope and number of booked hours. Monitoring, licences, backup management and emergency cover are included only if expressly agreed.

Do you work with MSPs and delivery partners?

Yes. K A Myers Tech can support agreed workplace projects, deployments and specialist delivery engagements. Scope, dates and commercial terms are confirmed in writing.

Getting started

From agreement
to a clear handover.

You know what happens next, who owns each step and what is needed before delivery begins.

01 / CONFIRM

Accept the proposal.

Review and accept the scope, price, exclusions, payment terms and success criteria. We confirm delivery dates once the proposal is accepted and the payment terms are agreed.

02 / PREPARE

Agree access and ownership.

Nominate your business contact and confirm devices, systems and authorised access. We agree how credentials and MFA will be handled; do not send passwords in an enquiry.

03 / DELIVER

Keep the work visible.

We record work completed and update you at the agreed checkpoints. Decisions, blockers and any additional work are discussed before the scope changes.

04 / HAND OVER

Confirm the next steps.

Check the agreed deliverables together and receive the relevant notes, outstanding actions and ownership details. Any follow-up support is defined in the proposal.

For prepaid or ongoing support, we also agree the contact route, eligible requests, availability, time recording and escalation options. Standard booked support does not include continuous monitoring or emergency cover.

Tell us what you need ↗

03 / Delivery experience

Real environments.
Real responsibility.

Our services draw on the professional experience of Director Kienda Myers across Allianz, Actis, Great Portland Estates, Novartis and Live Nation.

Leadership behind the service: Kienda Myers, Director ↗ · Explore support delivery ↗

Examples reflect Kienda Myers's experience through employment and contract engagements. Organisation names do not imply endorsement or direct client relationships with K A Myers Limited.

Technical expertise. Clear accountability.

Kienda Myers

Director, K A Myers Limited

LONDON / UK

04 / The company

Technical by trade.
People by nature.

K A Myers Tech, the trading name of K A Myers Limited, provides practical workplace IT support and project delivery. We help businesses and delivery partners keep their technology working and manage change with clear ownership.

Our services are led by Director Kienda Myers, whose background spans executive support, site leadership and technology projects across insurance, financial services, pharmaceuticals, entertainment and property.

That includes directly managing engineers, conducting recruitment interviews, coordinating vendors and delivering against SLAs, timelines and senior management expectations.

Certifications held personally by Kienda Myers:

ITIL Foundation Microsoft AZ-900

05 / Work together

Tell us what
you need
help with.

Tell us what is not working, what you are planning and when you need help. You do not need to know the technical terms. We will ask the right questions and send a clear quote before you book.

[email protected] ↗

Prefer email? Contact us directly with your company, the service you need and your preferred timing. We aim to acknowledge enquiries within 48 hours. Please leave out passwords and confidential client data.

Businesses MSPs & consultancies Recruitment partners

Tell us about the job.

Complete a short brief, then review and send it using your email app.

Your brief stays in this page until you send it through your email app. Please leave out passwords and sensitive data. .

K A Myers Limited

Website enquiry privacy notice

Updated 11 October 2026. K A Myers Limited, trading as K A Myers Tech, is responsible for the business enquiry information we receive. Contact: [email protected].

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When you email us, we receive your name, email address, company details and the requirement you choose to share. We use this information to respond, prepare quotations and manage related business correspondence. For business contacts, our lawful basis is our legitimate interest in handling relevant enquiries and operating our services. Where you personally request a contract, processing may also be necessary for steps before entering that contract.

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